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Courses:

General Cultural Awareness

A training event for frontline tourism staff was held on May 20th 2007, aiming to improve customer services for overseas visitors.

The project also sought to recruit volunteer assistance language tutors to assist with training requirements.

Course resources:

These resources are available as PDF downloads. The file sizes are shown next to the resource title. Click on the document name to download the file.

Cultural Briefing for Frontline Tourism Staff - Session Plan

PDF file (88kb) of the session plan for the briefing held on the evening of 20th April 2007.

Effective Speaking to non-Native Speakers
PDF file (150kb) of Kevin Hardwicke's introduction to thie topic.

Cultural Briefing for Frontline Tourism Staff - Individual Learning Plan
PDF file (42 kb) of form for completion by participants on the 20th April 2007 course.

Cultural Briefings for Frontline Tourism Staff - Publicity

PDF file (65kb) of the flyer explaining the purpose and content of the courses.

Cultural Briefing for Frontline Tourism Staff - Summary of Feedback
PDF file (60kb) of the feedback summary from the session on 20th April 2007.